Shipping Policy – officialkawsshop.com

For safety and product integrity, we do not accept returns on consumable products once opened.

Refund Eligibility

Refunds may be issued if:

• The wrong item was shipped

• The product arrived damaged

• The package was never delivered (carrier-verified)

Non-Refundable Items

• Opened or used products

• Products damaged after delivery

• Items purchased from third-party retailers

How to Request a Refund

Email our support team with:

• Order number

• Photo evidence (if applicable)

Refunds are processed within 3–5 business days once approved.